Hatlab Ice Cream Delite is a hospitality organization that specializes in the production, wholesale and retail of traditional Italian gelato and other complimentary pastries.

We are recruiting to fill the position below:

Job Title: Outlet Supervisor
Location: Wuse Zone 5, Abuja (FCT)
Employment Type: Full-time


Responsibilities

Operational Leadership:
* Manage day-to-day operations of the outlet (production & shop floor).
* Ensure the cleanliness and organization of the shop floor.
* Implement and enforce standard operating procedures (SOPs).
* Monitor and maintain inventory levels, including ordering and restocking.
* Oversee the preparation and baking of a variety of pastries, desserts, breads, and gelato.
* Ensure consistency in quality, taste, and presentation of all products.
* Ensure the secure and organized handling of cash and other payment methods.
* Generate customer invoices and receipts for takeout and delivery orders.
* Verify the accuracy of billing information and resolve any discrepancies.
* Maintain accurate and up-to-date records of daily financial transactions.
* Reconcile cash registers and prepare daily financial reports.
* Reconcile daily cash transactions with financial records.
* Investigate and resolve discrepancies in a timely manner.
* Assist in preparing financial reports and statements as required.
* Collaborate with the finance team and management to ensure accurate financial documentation.
* Ensure compliance with financial policies, procedures, and regulations.
* Participate in internal and external audits as needed.

Customer Service:
* Foster a customer-centric environment.
* Train and lead staff in providing outstanding customer service.
* Address customer inquiries, feedback, and concerns promptly.
* Uphold brand standards for quality and service.

Team Management:
* Train, and develop a high-performing team.
* Schedule staff shifts effectively to meet operational needs.
* Conduct performance reviews and provide constructive feedback.
* Foster a positive and collaborative work environment.

Sales and Marketing:
* Implement sales strategies to achieve revenue targets.
* Collaborate with the marketing team to execute promotional activities.
* Monitor sales trends and identify opportunities for growth.


Recipe Development & production Planning

* Stay informed about industry trends and introduce innovative and seasonal product offerings.
* Create and modify recipes to meet the company's standards and customer preferences.
* Conduct research to stay current with product trends and techniques.


Ordering and Inventory Management.

* Source and select high-quality ingredients for production.
* Manage inventory of production raw materials and supplies.
* Place orders for ingredients and supplies as needed from HQ.
* Manage inventory levels to prevent shortages or overstocking.


Quality Control:

* Implement quality control measures to ensure that all products meet established standards.
* Conduct regular tastings and evaluations.
* Ensure that all products are well presented in an aesthetically pleasing manner.


Hygiene and Safety:

* Adhere to food safety and hygiene standards.
* Monitor and enforce cleanliness and sanitation in the pastry kitchen.


Qualifications

* Candidates should possess an HND / Bachelor's Degree 2-4 years experience.


Benefits

* Salary: N80,000 - N100,000 / Month
* 13th Month
* Leave Allowance
* Holiday bonus.


Application Closing Date
21st July, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careerswithkadri@gmail.com using the Job Title as the subject of the mail.