Palmpay is a leading digital lending platform in emerging markets, on a mission to democratize access to credit for MSMEs. With hundreds of millions in loans processed and thousands of merchants served monthly, we’re scaling fast, and you’ll play a critical role in building our credit engine from the ground up.

We are recruiting to fill the position below:

Job Title: Anti-Fraud Officer
Location: Lagos
Job type: Full-time


Job Description

* We are looking for an experienced Anti-Fraud Officer who is passionate about our mission of driving financial inclusion in Africa.
* The ideal candidate will be responsible for processing and reconciling vendor and customer disputes.
* In this career, you may also resolve merchant disputes associated with a previous transaction and analyze cases of chargeback fraud.


Responsibilities

* Customer's wallet review on suspicious transactions.
* Receive and incident into the complaint register all cases of Fraudulent Banking activities, Fraudulent Lending activities, Erroneous transfers, Business Gone Bad, and other fraud-related cases. To ensure all the fields/data requirements in the Complaint register are adequately populated.
* Review, investigate and resolve irregular transactions reported.
* Utilize various data analysis and accounting tools in collecting, sorting and analyzing financial data to obtain results which reveal inconsistencies as well as the possible suspects.
* Conduct interviews to obtain information useful in resolving financial crimes.
* Identify business areas requiring increased security controls to protect the company and its end users from future incidents of fraud.
* Keep detailed records of suspicious activity, analyze trends, communicate security threats to management and provide recommendations for loss mitigation as needed.
* Respond to fraud queries across the multiple channels
* Liaise with internal teams, merchants, banks, transaction processors, regulatory bodies, law enforcement and any 3rd party involved.
* Restriction of reported wallet from other Banks.
* Escalation of fraudulent transaction from our customer's wallet to the beneficiary banks.
* And other tasks to be assigned by Line Manger


Requirements

* Candidates should possess a Bachelor's Degree in any field
* 2-3 years of experience in Anti-Fraud or any other related field
* Sound Knowledge of fraud detection management, identity theft and information and security management
* Must have a deep knowledge of Fraud Management (Identity theft & Information & Security Management)
* Problem-solving and result oriented.
* Proficiency in Microsoft Office Packages and other work tools


Application Closing Date
Not Specified.