Odixcity Consulting is an International Hr consulting and procurement firm. With expertise in Recruitment & Selection, Performance management, Training & Development, Compensation and benefits as well as Outsourcing of goods and services for organizations.

We are recruiting to fill the position below:

Job Title: Call Center Representative
Location: Remote


Job Summary

* We are looking for a friendly, articulate, and customer-focused Call Center Representative to be the voice of our company.
* You will be responsible for handling incoming and outgoing calls, resolving customer inquiries, and providing product or service information.


Responsibilities

* Answer incoming calls and respond to customer inquiries promptly and professionally.
* Make outbound calls to follow up with customers or conduct surveys.
* Handle customer complaints or escalate issues when necessary.
* Maintain detailed records of customer interactions and transactions.
* Provide accurate, valid, and complete information using the right tools and resources.
* Meet personal and team call handling goals and quality standards.
* Following up on customer inquiries that require additional investigation.
* Providing technical support and troubleshooting for customer issues.
* Using CRM software to document interactions and track customer information.
* Building strong relationships with customers, and addressing customers needs.


Requirements

* Bachelor’s Degree in Business Administration, or a relating field.
* Proven customer service experience, ideally in a call center or similar setting.
* Excellent verbal communication and listening skills.
* Strong problem-solving and conflict resolution abilities.
* Ability to work with CRM systems and basic computer tools.
* Ability to analyze situations, identify solutions, and take appropriate action to address customer inquiries.
* Efficiently handling multiple calls, documenting information, and meeting performance goals.


Salary
N300,000 / Month (non-negotiable).


Application Closing Date
31st July, 2025.

How to Apply
Interested and qualified candidates should send their CV to: jobscandidate8@gmail.com using the Job Title as the subject of the email.